Frequently Asked Questions
Questions ? We know you do. We have prepared a list of questions that clients normally asks us overall. Please go through the list to find out suitable answer. If not, you can always reach us out through chat window or email and we will be in touch within next 24 hours.
Do you offer revisions on the work done ?
Yes, We believe in client satisfaction and hence we offer unlimited revisions to make you satisfied with your project.
Do you offer web design services ?
Yes, we have in house team of designers who design the best wireframes and UI for your websites. We also help in branding.
Do you work on websites apart from Shopify ?
Yes, we are web designers and developers and work across all the website technologies that are there in the market. If you have a question about your development needs, please contact us at hello@thesjdevelopment.com and someone will be with you soon.
What are the pricing for your services ?
We offer web design and web development services at a very competitive price that you can ever find in the market, without compromising the qualtiy of our work. Our prices defer from project to project and hence we can not generalise our pricing. Please reach out to get a quote on your development needs.
What is your refund policy ?
We do not offer refunds on any of our services. However, If you are unhappy with our work for any reason, email us to discuss what went wrong and we will go above and beyond to fix your projects. Note that this is limited to 30 days after the project is completed and the error is not caused by any other reason.
Do you offer hourly or fixed price services ?
Yes, we are your business employees, we offer hourly services, we assign one of our developers to your project and only charge you for the amount of work done. Please contact us to learn more.
Do you have expedite services plan ?
Yes, for clients that are having issues or want to have their project speed up without being waiting, we offer expedite services at a slightly higher price.
How many clients do you take it at a time ?
We are small team with less than 10 members and hence we understand that quality of work does matter to our clients. Hence, we do not take more than 3 clients at a time to avoid potential issues /delays in project delivery.
How can we pay you for our services ?
We offer all major payment gateways option to our clients, we will soon be launching our payment page online where you can purchase our services. But for now, we take all direct deposits to our bank account and any other methods such as paypal. Note that we do not accept crypto currencies at this time.
Do you offer discounts for repeated clients ?
Yes, we have a special discount for repeated clients that have been with us for more than 2 times. Contact us to know what best offer we can give you.
I have done a project with you, but now since shopify released new features, my old project is not working. Can you help me ?
Yes, we can definitely help. However this will include additional charges due to the new features or upgraded support from shopify. If you want to know more, please contact us.